Privacy Policy
Last updated: January 2024
1. Introduction
RENO VELA LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this privacy policy carefully.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Make a purchase
- Sign up for our newsletter
- Contact our customer service
- Participate in promotions or surveys
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Billing and payment information (credit card numbers, billing address)
- Account credentials (username, password)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device identifiers
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send promotional emails and newsletters (with your consent)
- Improve our website and customer experience
- Prevent fraud and maintain security
- Comply with legal obligations
- Analyze trends and gather demographic information
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
- Business Partners: Trusted partners for joint marketing activities (with your consent)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Limited access to personal information
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Opt-out of marketing communications
- Data portability
- Restriction of processing
To exercise these rights, please contact us at privacy@renovela.com.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookies Policy.
8. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@renovela.com
- Phone: +1 (725) 331-5327
- Address: 212 N. 2nd St. STE 100, Richmond, KY 40475, USA